SHOPPING GUIDE

before ordering

• ・Some products may be made-to-order or made-to-order. Expiration date and quantity limit may be set.
• ・Regarding online inventory, sales differences may occur.
  We are thoroughly managing inventory, but if we are unable to prepare inventory due to selling differences, we will promptly contact you by phone or email.
• ・Please note that we may not be able to meet your delivery request, such as same-day shipping or specified date.
• - The colors in the pictures on the Internet may differ slightly from the colors of the actual product.
• ・Some errors may occur in the measurement size.
• ・Due to the characteristics of the product, there may be natural stains and cracks on natural wood, and intentional scratches and stains such as aging processing.

how to order

① Product selection

Please select the product, color, size and quantity, and click the "Buy" button.

②Confirm cart/fill orderer information

Please enter the information necessary for shopping, such as "name", "telephone number", "e-mail address", and "address".
*Members only need to fill in when registering for the first time

③Choose a shipping method

④ Select payment method

Please select a payment method, and if there are no mistakes in the amount and order details, click "Pay Now".

⑤ Completion of order

An order completion page will be displayed and an order completion email will be automatically sent.

How to order (for made-to-order)

Customization and other made-to-order manufacturing is possible on the "ORDER MADE" page in the shop.

①Selecting products on the ORDER MADE page

Please select the product, color, pattern, size and quantity, and click the "Buy" button.

②Confirm cart / Enter orderer information

Please enter the information necessary for shopping, such as "name", "telephone number", "e-mail address", and "address".
*Members only need to fill in when registering for the first time

③Choose a shipping method

④ Select payment method

Please select a payment method, and if there are no mistakes in the amount and order details, click "Pay Now".

⑤ Completion of order

An order completion page will be displayed and an order completion email will be automatically sent.

*If you would like complete customization, please contact us by email from CONTACT .
We will contact you by email and prepare a quote.

About cancellation/return/exchange

• ・Please note that we do not accept cancellations or exchanges due to customer's convenience after the order has been confirmed.
• ・In the case of initial defects, incorrect shipping, damage during delivery, etc., we will accept cancellations and exchanges only for unused items, so please contact us within 1 week from the date of arrival.
  Regarding refunds, refunds will be made within 5 business days after the product arrives at our company and the condition is confirmed.
  We will cover all return shipping costs.
• *Due to the characteristics of the product, there may be cases where natural wood stains and cracks, intentional scratches and stains due to aging processing, etc. are not considered defective products, so please feel free to contact us if you have any questions. Please contact us.
• ・Please note that in principle, we cannot accept cancellations after the order has been confirmed.
  Returns and exchanges due to differences in the image are also not possible.

If the cause is a defective product, damage during delivery, or a difference from the specifications you instructed, etc., we will promptly return it, so please contact us.